Service is so important with car insurance

It was just last week when I got a whole new, very cheap car insurance, I am so glad I did the research for that. Now I am paying almost only half as much as I was paying before and in addition the service is much better. With my former car insurance company it was like taking to a wall everytime I wanted to contact them. But this time I can call them whenever I need to, they will actually respond to my questions and are very kind people. They have service hours 24/7 and wont let me down in case of need.